30-Day Money-Back Guarantee

We believe SuccessWise.ai delivers real, measurable change — in how you think, how you work, and how you grow. So we back it with a full 30-day money-back guarantee on all paid subscriptions.

If you're not satisfied within your first 30 days, contact our team and we'll refund you in full. No questions asked. No awkward conversations.

This guarantee exceeds the 14-day statutory cooling-off period required by UK law (Consumer Contracts Regulations 2013) — because we believe in our product that much.

All plans start with a 7-day free trial. You are not charged during the trial. The 30-day money-back guarantee applies from the date of your first charge (i.e. the day your trial converts to a paid subscription).

• 1-Month plan — 30-day guarantee from the date of your first charge (after the 7-day trial)
• 6-Month plan — 30-day guarantee from the date of your first charge (after the 7-day trial)
• 12-Month plan — 30-day guarantee from the date of your first charge (after the 7-day trial)

The guarantee applies once per customer on their first subscription. It does not apply to repeat subscriptions (i.e. if you cancel, claim a refund, then resubscribe).

It takes less than 2 minutes. Just email us:

We aim to respond within 1 business day. Approved refunds are processed back to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

After 30 days, we no longer offer refunds as standard — but we're always reasonable. We consider requests in genuine exceptional circumstances:

• Technical failure — If a verified bug or outage prevented you from accessing the platform for an extended period, we'll offer a fair resolution (credit extension or partial refund)
• Accidental duplicate charge — Refunded immediately
• Serious illness or bereavement — Reviewed case-by-case with compassion. Please get in touch

Cancelling your subscription is separate from requesting a refund. When you cancel:

• Your access continues until the end of your current billing period
• No further charges are made after that date
• Cancellation does not automatically trigger a refund — submit a separate refund request if you're within the 30-day window

To cancel, go to Account Settings → Billing in the app, or email support@successwise.ai.

All plans include a 7-day free trial. You are not charged during the trial period. If you do not cancel before day 7, your subscription will automatically convert to a paid plan and your payment method will be charged. Your 30-day money-back guarantee begins from that first charge date.

If you cancel during the free trial, no charge is made and no refund is needed.

Please contact us before initiating a chargeback. We can almost always resolve billing issues faster and more favourably than a formal bank dispute. If a chargeback is filed, your account will be suspended pending investigation.

Questions about this policy? We're happy to help.

Related: Terms & Conditions · Billing & Plans · Privacy Policy